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The quickest way to find someone via Skype for Business is to type the person’s last name in the search box on the contacts window. The results display automatically.

You can also search by:

  • Department
  • Title
  • Distribution list – You can add distribution lists with less than 100 members to your contacts list.

Add a Contact

Add a KU contact to your Skype for Business contacts list

Your contacts list makes it easy to see who is available, their location, and how you can contact that person. Add the people you communicate with the most.

Add a contact

  1. In the search window, type the last name, title or department of the person you want to add. The search results will automatically appear below the search bar.
  2. Right-click the person’s listing, choose Add to Contact List, and choose a group to add your new contact to. By default, you will only have one group to choose called “Other Contacts.” See Create groups for you contacts to learn how to add new groups.

    Add to Contacts List

Add a non-KU number to your Skype for Business contacts list

Although it is possible to add a phone number in the Skype for Business desktop interface as a contact, we recommend the following method of first creating an Outlook contact and then adding it to Skype for Business. This will display the contact by name rather than by phone number in your contacts list.

In Outlook

  1. Launch Outlook.
  2. Select Contacts.
  3. Select New Contact
  4. Provide a name for the contact.
  5. Enter a number for the contact formatting as (###) ###-####
  6. Select Save and Close.

In Skype for Business

  1. Launch Skype for Business.
  2. In the search box, enter the person's name as it appears in your Outlook contact list.
  3. The contact should appear in the search results.
  4. Choose Add to Contacts List and choose a group, or select Add to Favorites to add it to your Favorites group. (Adding a contact to your favorites group is how you can add the number as a short cut on a Skype-enabled phone.

Add a non-KU contact that has Skype for Business

  1. Within Skype for Business, click on the Add Contact/Contact Group Button button.
    Add a contact or group button
  2. Hover over Add a Contact Not in My Organization and select Skype for Business or Skype.
     
  3. Type the person’s IM Address. Skype for Business will give you a symbol verifying it is an actual address.
  4. Select a Contact Group and Privacy Relationship to give the contact. By default, the contact will be given the External Contacts privacy relationship and won’t be able to view your presence information.
  5. Then select OK.

Group Contacts

You can set up a group for each team you work with so you can see at a glance who’s available at any given time, or communicate with the entire team at once.

To create a new group

  1. In the Lync main window, click the Add a Contact button. 
    Add a contact or group button
  2. In the drop-down menu, select Create a New Group.
  3. A new entry box will appear at the bottom of your contacts list. Type over the phrase New Group to give your group a name. Press enter on the keyboard to set it.

TIP: You can send an instant message to an entire group by right clicking on the group name and selecting Send and IM.


Placing contacts in groups

You have several options for adding a contact to a group.

  • If the person is not in your contacts list, you can search for them by last name, right-click their contact. Then, choose Add to Contacts List and select the Group Name.
  • You can drag and drop a contact from one group to another.
  • You can right-click on a contact in your contacts list and choose Move Contact To or Copy Contact To and select the new group.

TIP: You can have one contact in multiple groups. 


Tagging Contacts

Skype for Business can notify you when a contact's status changes; so if the contact is busy, you know when they become available.

To tag a contact

  1. In your contacts list, right-click a contact
  2. Click Tag for Status Change Alerts.

    tag for status change alert

To un-tag a contact

  1. Right-click the contact.
  2. Deselect Tag for Status Change Alerts. Alternatively, when you are alerted that the contact’s status has changed, you can select Un-tag from the notification box.

Find a Contact

The quickest way to find someone via Skype for Business is to type the person’s last name in the search box on the contacts window. The results display automatically.

You can also search by:

  • Department
  • Title
  • Distribution list – You can add distribution lists with less than 100 members to your contacts list.

Add a KU contact to your Skype for Business contacts list

Your contacts list makes it easy to see who is available, their location, and how you can contact that person. Add the people you communicate with the most.

Add a contact

  1. Select Contacts from the left-hand menu.
  2. In the search window, type the last name of the person you want to add. The search results will automatically appear below the search bar.
  3. Right-click on the contact.
  4. Select a Group to add your new contact to, or select Add Contact if you do not have groups created.
  5. After you have searched, to hide the results, select the X in the search box.

Note: You don’t have to add a contact in order to communicate with them. Simply search for them in the Contacts tab, then select their name in order to see the communication options.


Create groups for people you regularly get in touch with

You can set up a group for each team you work with so you can see at a glance who’s available at any given time, or communicate with the entire team at once.

Create a new group

  1. Select an existing group on the Contacts tab in the main Skype for Business menu.
  2. Select Contacts from the top menu.
  3. Select New Group.
  4. In the space that opens up at the bottom of the window, type over the phrase New Group to give your group a name.

Rename a group

  1. Locate the group you’d like to rename.
  2. Right-click on the group and select Rename.
  3. Type the new group name and press Enter.

Types of Phones

There are two types of Skype-enabled phones recommended, you should have one of the following models. Please note which model you have to know which instructions to follow.

Polycom VVX 501 Touch Screen Phone

Polycom VVX 311 Button Phone


Contacts

Contacts are added using the Skype for Business desktop application, in PC or Mac. Contacts and favorites will then appear on the main screen of the Skype-enabled phone.

Find a contact

Find a contact by one of the following methods:

  • Select a favorite on your main screen by touching the contact or pressing the button beside the contact and lift the handset.
  • On the VVX 501 (touch screen) phone, find anyone on your contacts list by lifting the handset, touching contacts, and swiping up to scroll through your contacts list. Touch the contact you'd like to call and touch "Dial."
  • On the VVX 311 (button) phone, find anyone on your contacts list by lifting the handset and pressing the button under contacts. Use the physical navigation disk to scroll down to your contact and press the button under "Dial."

Favorites

Favorites are added through the Skype for Business desktop application, on PC or Mac, and appear on the home screen of your phone. For phones that are set up as department lines, you’ll need to get help from your department's tech support to set up favorites.

How to add favorite numbers to the phone’s home screen:

  1. Within the Skype for Business desktop interface, find a contact within your contact list or search for the contact.
  2. Right click on a contact.
  3. Choose Add to Favorites.

Note: Depending on how many lines you answer, the touch-screen model can show up to seven favorites and the button.

How to add a phone number to Favorites:

  1. Type the number in the search box either in the contact view or phone view of the Skype for Business desktop interface.
  2. Right click on the number and choose Add to favorites.

Within the Skype for Business mobile app, you are not able to add contacts to your contacts list. However, you can call contacts and send messages.

iPhone

  1. Start typing a person’s last name in the search box. Your search results will appear below the box. You can also scroll through your Skype for Business Contacts group to find the person you’re looking for.
    Search for Contacts

iPad

  1. Tap the Contacts in the left navigation.
  2. Start typing a person’s last name in the search box. Your search results will appear below the box. You can also scroll through your Skype for Business Contacts group to find the person you’re looking for.
    Search for contacts by name

Windows Phone

From the contacts screen, tap search. Start typing a person’s last name in the search box. The results appear below the box.

Android

Tap the Contacts icon, tap Search, and start typing a person’s last name in the search box. Your search results will appear below the box. You can also scroll through your Skype for Business Contacts group to find the person you’re looking for.


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