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Technology Support Centers

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The University has a hybrid support model, called the Technology Support Center or TSC model, which focuses on localized technical support teams that coordinate with staff centrally located at the Price Computing Center. You can find your technical support team by visiting tsc.ku.edu and searching by your department’s name. If your department is one of the few non-centrally managed units on campus, you should work with your tech support staff. The various ways to contact the TSC support staff are by phone, email, Skype for Business, or in-person. Additionally, you can submit a help ticket which will automatically be assigned to your support staff for follow up.

Contact the CSC Contact your TSC
Contact the CSC with questions about password resets and for after-hours support (contact information and hours below).

Contact your TSC with questions about everything else.

Visit tsc.ku.edu and search for your department to find your TSC contact information.

 

Customer Service Center support hours:

Support by phone or email*

785-864-8080

itcsc@ku.edu

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Walk-In Support*

Price Computing Center

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.

Self-Help

KU IT Knowledge Base

24/7

Edwards Campus*

913-626-9619
kuec_support@ku.edu

Walk-In Support:
Regent's Center Hawk's Nest (support phone)

Mon - Thurs. 7:30 a.m. - 10:30 p.m.
Fri. 7:30 a.m. - 5:00 p.m.
Sat. 8:00 a.m. - 5:00 p.m.
Sun. 1:00 p.m. - 5:00 p.m.

*Please Note: Hours may vary on holidays, during breaks and in the summer. Please check IT News & Alerts for special hours.

View more at technology.ku.edu/help.


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Training Workshops:

KU faculty, staff and students can sign up for courses at no cost at workshops.ku.edu.

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