Technology Support Centers (TSCs)
The University has a hybrid support model, called the Technology Support Center or TSC model, which focuses on localized technical support teams that coordinate with staff centrally located at the Price Computing Center. Find your technical support team and search by your department’s name.
If your department is one of the few non-centrally managed units on campus, you should work with your tech support staff. The various ways to contact the TSC support staff are by phone, email, Skype for Business, Teams or in-person. Additionally, you can submit a help ticket which will automatically be assigned to your support staff for follow up.
Technology Help Desk
Students, faculty, and staff can contact the KU IT Customer Service Center, where full-time customer service representatives, as well as student employees, are available to help. You can visit out in-person locations or contact us using the contact information below:
Self Service and Ticketing
In most cases, our support staff will open a help ticket on your behalf within our ticketing system, ServiceNow. However, you can create your own help ticket by browsing to KU Technology's homepage and select Submit Help Ticket. When a ticket is created, you will receive a confirmation email that has a link to the ticket, which is referred to as the Incident Number that allows you to log in to view its status.
KU IT maintains a Knowledge Base where you can find the most up-to-date information regarding known issues, directions for configuring services or devices, and more. To get started, browse our self-help articles and check out the featured and most viewed video sections.
Educational Technology Support
Our educational technologists are a great resource when it comes to selecting and implementing technology as part of your instruction. They support Canvas, Microsoft Teams, Zoom, i<Clickers, VoiceThread, and other educational technology tools.
The KU IT security team provides helpful content about how to keep your information secure. Their site covers phishing, mobile security, email security, passwords, travel tips, etc. You can also schedule a security awareness training.
Knowlege base articles are instructions for basic tasks, such as setting up your KU Online ID, resetting your KU password, and KU wireless network access.