Self-service & Ticketing
In most cases, our support staff will open a help ticket on your behalf within our ticketing system, ServiceNow. However, you can create your own help ticket by browsing to technology.ku.edu and select Submit Help Ticket. When a ticket is created, you will receive a confirmation email that has a link to the ticket, which is referred to as the Incident Number that allows you to log in to view its status.
KU IT maintains a Knowledge Base where you can find the most up-to-date information regarding known issues, directions for configuring services or devices, and more. You can browse our self-help articles at knowledgebase.ku.edu. To get started, check out the featured and most viewed video sections.