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After the Migration

What to expect on your PC after the migration

You should not experience an interruption in sending or receiving mail messages. Any previously set up rules, conditions, tasks, calendar appointments, shared accounts, etc. will still be available after you restart the Outlook client.

  • After the migration you will receive a message asking you to restart Outlook. Once you do this, you will be automatically connected to your mailbox in the cloud.
  • You may be prompted to enter your credentials in Outlook.
    • Enter your username as your KU Online ID followed by @home.ku.edu (ex. a123b456@home.ku.edu).
    • Enter your password.
    • Select remember my credentials to avoid future prompts.

Note: If you have problems logging in through the prompts, please contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080.

If you already use Encryption & Digital Certs

After the migration, the encryption and digital certs may not be showing up correctly. When you draft a new email message, you may see a generic Encrypt icon under Options that will allow for some settings, but this is not the KU-provided certs.

To view your KU encryption and digital certs again:

  1. Open Outlook.
  2. Select the File tab.
  3. Select Options.
  4. Choose Trust Center.
  5. Select Trust Center Settings.
  6. Choose Email Security.
  7. Select Settings.
  8. Click OK (note: do not change any information before clicking OK).
  9. Click OK twice more to return to your inbox.
  10. You should now see your KU encrpytion and digital certs under Options when drafting a new message.

 

What to expect on your Mac after the migration

You should not experience an interruption in sending or receiving mail messages. Any previously set up rules, conditions, tasks, calendar items, shared accounts, etc. will still be available.

When you first open the Outlook after the migration:

  • You may see a message from Outlook for Mac asking you to allow MS Autodiscover to change your account settings. Select Allow.
  • For the cleanest experience post-migration, it's best to remove your existing account in Outlook and add it again.
    OUTLOOK FOR MAC

    First: Remove your account:

    1. Open Outlook.
    2. Select Outlook from the top grey menu.
    3. Choose Preferences.
    4. Select Accounts.
    5. Click on your KU account.
    6. Select the minus sign in the lower left-hand corner of the menu.
    7. Select Delete.

    Second: Re-add your account:

    1. Select Add Account (note: if you have multiple accounts previously added, select the plus sign + in the lower left-hand corner of the screen.)
    2. Enter your KU email account (ex. a123b456@ku.edu).
    3. Select Continue.
    4. At the KU log in screen enter your KU Online ID and password.
    5. Authenticate using Duo if applicable.
    6. Select Done.
     

     

If you already use Ecryption and Digital Certs:

After the migration, you may recieve a message telling you that there is a mismatch between information on your certificates and your current email address. You can still send email messages with encryption or that have been signed at this point, but the recipients will recive a message that has multiple red errors. To update your information:

  1. Open Outlook.
  2. Select Outlook from the top grey menu bar.
  3. Select Preferences.
  4. Choose Accounts.
  5. Select your KU account.
  6. Update your email address to the one that was used for your digital certificates (note: this is usually your primary alias).

 

 

What to expect with your iOS device after the migration

After the migration, you will stop receiving email to your phone until you take action. For the smoothest experience with email on your mobile device after the migration, you should remove your account and add it again. This will allow you to sign into your device using single-sign-on. Download/print instructions.

Notes:

  • You will need to authenticate with Duo to log into your account from your mobile device post migration.
  • Your phone may default to storing new contacts in your KU Exchange account. If contacts are stored in your KU Exchange account, they will be deleted when your account is deleted. See this KnowledgeBase acrticle to check and modify contact settings.
IOS MAIL APP
First: Remove your existing account: Second: Re-add your account:
  1. Open the Settings from your device.
  2. Select Accounts & Passwords.
  3. Select your KU account.
  4. Select Delete Account.
  5. Choose Delete again.
  1. Open Settings from your mobile device.
  2. Select Accounts & Passwords.
  3. Choose Add Account.
  4. Select Exchange.
  5. Enter your KU Online ID followed by @home.ku.edu (ex. a123b456@home.ku.edu).
  6. Add a description for your account (ex. KU Email).
  7. Select Next.
  8. Select Sign in.
  9. Select Work or school account if prompted.
    Note: You may be prompted with this message if you created a Microsoft account using your KU email address.
  10. Enter your KU Online ID and password at the KU log in screen.
  11. Authenticate with Duo if applicable.
  12. Select Continue.
  13. Choose the services you want to sync.
  14. Select Save.

 

 

What to expect with your Android device after the migration

After the migration, you will stop receiving email to your phone until you take action. For the smoothest experience with email on your mobile device after the migration, you should remove your account and add it again. This will allow you to sign into your device using single-sign-on. Download/print instructions.

Note: You will need to authenticate with Duo to log into your account from your mobile device post migration.

ANDROID MAIL APP
First: Remove your existing account: Second: Re-add your account:
  1. Open the Settings from your device.
  2. Select General.
  3. Select Accounts
  4. Select your KU account.
  5. Select Remove Account.
  1. Open Settings from your mobile device.
  2. Select General.
  3. Choose Accounts.
  4. Choose Add account.
  5. Select Exchange.
  6. Enter your KU Online ID followed by @home.ku.edu (ex. a123b456@home.ku.edu).
  7. Choose Sign In.
  8. Select Work or school account if prompted.
    Note: You may be prompted with this message if you created a Microsoft account using your KU email address.
  9. Select your KU account if prompted.
  10. At the KU Log in screen, log in using your KU Online ID and password.
  11. Authenticate with Duo if applicable.
  12. Follow any prompts you may get for security or device permissions, sync settings, and more.

 

Browse here to download/print instructions for your device.

IOS
First: Remove your existing account: Second: Re-add your account:
  1. Open the Outlook mobile app from your device.
  2. Select your photo from the upper left-hand corner of the screen.
  3. Select the settings (gear) icon.        
  4. Tap you KU account.
  5. Select Delete Account.
  1. Skip adding additional accounts if prompted.
  2. Enter your KU Online ID followed by @home.ku.edu (ex. a123b456@home.ku.edu).
  3. Choose Add Account.
  4. Enter your KU Online ID and password at the KU log in screen.
  5. Authenticate using Duo if applicable.
  6. Optionally skip or add more accounts.

 

ANDROID
First: Remove your existing account: Second: Re-add your account:
  1. Open the Outlook mobile app from your device.
  2. Select the hamburger menu from the upper left-hand corner.
  3. Select the settings (gear) icon.
  4. Tap you KU account.
  5. Select Delete Account.
  1. Select Get Started.
  2. Select Skip if prompted.
  3. Select or enter your KU Online ID followed by @home.ku.edu (ex. a123b456@home.ku.edu).
  4. Enter your KU Online ID and password at the KU log in screen.
  5. Authenticate using Duo if applicable.
  6. Optionally skip or add more accounts.

What to expect with Voicemail after the migration

Voicemail messages will still be delivered and playable in Outlook after the migration. Voicemail messages that were in your voicemail box before the migration will not be lost and will still be accessible through Outlook, both on the web and through the desktop app, and Skype for Business.

What changes:

  • After the migration, voicemail can no longer be checked using a call-in number. You can still check and listen to voicemail through Outlook and Skype for Business.
  • Visit voicemail.ku.edu to manage voicemail settings such as call answering rules, recorded greetings and more.
  • After the migration you can change your call answering rules, recording greetings and more through Microsoft Teams. To access voicemail settings through Teams:
    • Select your photo from the upper right-hand corner.
    • Choose Settings.
    • Select the Calls tab.

What to expect when browsing to mail.ku.edu after the migration

Email and calendar information can still be viewed, received and sent through the browser after the migration.

What changes:

If you are enrolled in Duo, you will now use it to access your email account through the browser. If you haven't already, you can set Duo to remember you for 30 days. For more information on how to set this see this KU IT Knowledgebase article.

You can access Outlook in the cloud more directly by:

  1. Browse to outlook.office365.com.
  2. Log in using your KU Online ID and password.
  3. Authenticate with Duo if applicable.
  4. Select your preference to stay logged in or not.

You can still access email through mail.ku.edu, but future communications and trainings will begin referencing the new URL above.

  1. Once you are logged into mail.ku.edu, you will be redirected to the KU log in screen where you will need to enter your KU Online ID and password.
  2. Authenticate using Duo if applicable.
  3. Once logged in, you will be redirected to Outlook in the cloud.

Notes:

New features available to you

Now that we've migrated to the cloud, there are more options and integrations with other Office 365 apps such as SharePoint, Planner, Teams, and more!

  • Increased mailbox storage: All KU faculty, staff and students now receive a significant increase to their default mailbox storage quota.
  • Publish a Plan to Outlook: You can now publish a Plan directly to an Outlook calendar to see upcoming tasks.
  • View your work habits through myAnalytics: Using Insights and myAnalytics you can view how you spend your time based off of your calendar and work habits and receive suggestions for improving your wellbeing.
  • Manage Office 365 Groups in Outlook: You can add and remove users to an Office 365 group in Outlook.
  • Email group members uing the Office 365 Group email: When you create a Team or Plan, an Office 365 Group and group email are automatically created. You can contact all members of the group using the Office 365 group email.
  • Manage voicemail settings through Teams: Select your Photo > Settings > Calls to see options for setting up your voicemail
  • View Teams conversations in Outlook: Just like Skype for Business, you can view past conversations from Teams in Outlook
  • View your Outlook calendar in Teams
  • Create Teams meeting within Outlook and the Teams desk-top client


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